Returns & Refunds

We want you to be completely happy with your Funtivity Toys purchase. If something isn't right, we're here to help.

Changed your mind? 30 days

Return any unopened, sealed item within 30 days of delivery for a full refund of the purchase price. Return postage is at your cost, and items must be in their original packaging with seals intact.

We can't accept change-of-mind returns on opened items, as we're unable to resell them.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives damaged, is faulty, or isn't as described, contact us within 30 days and we'll send you a prepaid return label at our cost.

Where there is a major problem with the item, you choose whether you'd like a refund, a replacement, or a repair. For a minor problem, we'll repair or replace the item. These rights apply whether or not the item has been opened, and they continue beyond 30 days for a reasonable period given the nature of the product.

Missing or lost deliveries

If your order hasn't arrived within 10 business days of dispatch, get in touch and we'll investigate with Australia Post and either resend your order or refund it.

How to start a return

Email us at info@funtivitytoys.com with your order number and, for a faulty item, a photo of the problem. We'll respond within 2 business days. Refunds are processed to your original payment method within 5 business days of us receiving the return.

Please contact us before sending anything back so we can confirm the return.

Returns address:
Funtivity Toys
14 Edgewater Road
Craigieburn VIC 3064

Safety note

Contains small parts. Not suitable for children under 3 years. If you believe an item poses a safety risk, stop using it immediately and contact us.